We want you to be satisfied with your purchase from irlots.info. This Refund Policy explains the conditions under which refunds are available and the process for requesting one.
Refunds are available within 14 days of your purchase date for digital products and services that have not been substantially used or accessed. This refund window is designed to give you adequate time to assess whether our services meet your expectations. Refunds requested after 14 days from purchase will generally not be approved, except in cases of service failure or technical issues.
To request a refund, please contact us at [email protected] with your order details, including your order number, purchase date, and a clear explanation of why you are seeking a refund. Provide any relevant documentation that supports your request. Our team will review your submission and respond within five business days.
The following circumstances are not eligible for refunds: services that have been fully accessed or downloaded; custom consulting or analysis services where work has commenced; purchases made as part of a promotional or non-refundable offer; refund requests made beyond the 14-day window without documented technical or service issues; purchases made with fraudulent intent or using unauthorized payment methods.
Once a refund is approved, we will process it within 10 business days. Refunds are issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 3-5 business days for the credit to appear in your account.
If you are unsatisfied with a refund decision, you may submit a detailed appeal to [email protected] within 7 days of our initial response. Provide additional information supporting your case. We will conduct a thorough review and provide a final determination within 10 business days. All decisions are final and binding.